General Instructions

Site: Turun yliopiston Moodle
Course: Turun yliopiston Moodle
Book: General Instructions
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Date: Tuesday, 7 December 2021, 5:29 PM


General Instructions

1. About Moodle

These general instructions (table of contents ->) are made for students and teaching personnel using Moodle of University of Turku (

"Moodle is a Course Management System (CMS), also known as a Learning Management System (LMS) or a Virtual Learning Environment (VLE). It is a Free web application that educators can use to create effective online learning sites." []

To use Moodle, you need an internet-connection and a browser. We recommend using Google Chrome or Firefox as they work best and in a problem situation, we can help most with those browsers. You may also use MS Edge or Safari. Do not use Internet Explorer.

Please remember to log in regularly in Moodle and log in at least once a year for as long as you want your data to remain in Moodle. We automatically delete the user accounts that are not used in 12 months. By logging in, you make sure your data remains here for as long as you need it.

Moodle support

If you can't find help on this page you can always contact Moodle support of University of Turku at

>> Instructions for teachers

Moodle instructions elsewhere

Moodle is widely used in English-speaking countries and its instructions in English are the most up-to-date. F.Ex. please see Student FAQ from Moodle community's MoodleDocs

2. Moodle's rules

  1. Show good manners. 
  2. Log into Moodle regularly, but at least once a year for as long as you want your data to remain in Moodle. Due to the requirements of GDPR we use an automatic mechanism to delete unused accounts that have not been logged into for 12 months. The process is automatic and there is no warning. So please make sure to log in at least once a year. A good procedure is to log in at least in the beginning of each Autumn and Spring. 
  3. Your right to use the course materials in Moodle is limited. This is also due to GDPR. Our archiving-regulations at the university state that we need to retain your assignments etc. for 6 months from the last opportunity to complete the course. After this the teacher should reset the course. This resetting deletes all your information from that course. This entails your assignments, comments and also your access to the course. So do download all material you wish to use after the course.
  4. You have rights and responsibilities as a student in Moodle. Please read through them carefully below.

Student's rights and responsibilities in Moodle:

Log in at least once a year.

Students receive the following access rights to the material/study material in connection with their studies.

  • right to store material in Moodle in digital format
  • right to produce paper printouts of learning material and to distribute them to other students participating in the same course
  • right to make backup copies of learning material
  • right to modify the material and right to combine the material with other study material and to use the variations in the same way as the original material
  • right to present and display the material and its variations in the context of teaching related to the studies
  • right to make the material available to those participating in the studies in other ways in order to complete assignments related to the studies (such as in group work situations)

These access rights are not transferable.

The study material (including online discussions) may not be used in any context other than studies relating to the teaching without a separate written consent of the right-holder.

Copies made under the aforementioned rights of use may not be used, distributed, publicly presented or otherwise made available to the public in any context other than studies relating to the teaching.

When using the study material or its parts, the student must mention the author of the material and names of other right-holders in accordance with good practice. Right-holder entries included in the material may not be deleted.

Lectures and other material related to studying shall only be distributed in services maintained by the University (Moodle, facilities for group work, etc.) and not be made publicly available.

Email and could services (such as Facebook, Instagram, iCould, DropBox, Onedrive, Evernote, Google and may not include or process personal data, research secrets, information requiring source protection, sensitive questions related to ethnicity, confidential information such as patient data, or any other data meriting specific protection.

Students are liable for any damages caused to the University of Turku if they use study material in violation of the instructions.

The University of Turku follows the Ethical guidelines for learning found here.

The rights and obligations of the University of Turku in Moodle

Students give their consent to the right of the University of Turku to use the material they have produced in connection with the course in which they participate.

The university of Turku has a right to make copies of the material in any possible way, to present and display the material in connection with the teaching of the course in question, distribute printouts of the material to students participating in the course and make the material available to other students participating in the course through the information network.

The university of Turku may not use the material after the course has ended or in connection with any other course, but such use must be agreed in writing by both parties.

3. Browser requirements

Moodle works with modern web browsers but we suggest that you use Google Chrome or Firefox. You may also use MS Edge or Safari. Please do not use Internet Explorer.


Moodle requires support for cookies in your web browser. Cookies are a feature of a web browser and sometimes due to strict security reasons sites are not allowed to set cookies. Usually this is easy to fix. Here are links to instructions for Google Chrome and Firefox.

How to enable Cookies


Moodle needs Javascript to work in the browser. This is usually turned on automatically, but here are directions on turning it on if it has been turned off in your browser:

How to enable Javascript

Pop-up windows

Moodle uses pop-up windows for instance in quizzes when making sure you really want to finish working on your answers and want to return them for assessment. Please enable pop-up windows for Moodle.

How to enable pop-up windows


If you cannot use another browser than Internet Explorer, please make sure of this: These security settings have to be on to make possible logon to Moodle. If these settings are not correct Single Sign-on system will deny logon reguest.

Internet Explorer (ver or newer):
Windows: Start -> Control Panel -> Internet Options -> Advanced

  • Mark at least next boxes:
    • [v] Use TLS 1.0
  • If there is other TLS options you need to mark these too.

4. Moodle language selection

When you go to the Moodle home page, Moodle checks your browser settings for the language in which the Moodle home page opens for you. For example, if the browser language is set to English as the primary language, then the Moodle home page will be displayed in English.

From the menu in the top bar, you can change the language you want for that Moodle use. The setting is not retained for the next use. The next time the language is selected again according to the browser settings.

To keep the language selection, change the Preferred Language setting in your user information. Click your own name in the upper right corner and select Settings. In the Settings view that opens, under the Username heading, click Preferred language. There are more than 20 different language options to choose from.

Note that the teacher can force the language of the course from the course settings, in which case the course will appear in a forced language for you regardless of your personal language preferences.

5. Enrolling to a course

Most of the courses in Moodle require an enrolment key. You get the key from your teahcer and you need the key only on the first time when you enter the course pages. Usually, the key is given in the first lecture or sent to you via email.

The enrolment key is almost like a course password. The purpose of the key is to prevent unauthorized people to access the course pages.

6. How to change / reset password for external account (if login doesn't work)

If you have external account (this is not UTU account for students and staff of University of Turku) then keep reading. Normally account is named like "local_", and then tree letters of your fistname and tree letters from your lastname. If you are not able to log on then follow next:
1) Go page
2) Type either your username OR email address, do not type both.
3) You will be able to reset your password by following instructions you will get in email.
4) Never tell anyone your password (even helpdesk).

7. Having trouble logging in with an external account?

These instructions are for external accounts (not for University of Turku / utu-account). External account is an account which username starts with "local_". 

  • Use "External / Norssi account" login on top right corner of front page of Moodle
  • Copy your username and password with mouse from account email to username and password fields, so there will be no typing mistakes. 
  • Moodle works best with Google Chrome or Mozilla Firefox 
  • You can try to reset your password. See instructions here.
  • If these tips doesn't help you to log in Moodle, please contact and tell what happens when you try to log in. Do you get some error message?

8. Test course for students

We at Teacher Support in the University of Turku have created a test course for students, where there are short descriptions of systems used for learning and teaching. The course also includes Moodle assignments, quizzes, Turnitin assignment, and discussion area, where you may practice using Moodle. We have also included a feedback survey, where you may give us any feedback you think will help us develop the course further.

The course can be found here after the 1st of August at 8am. It is called "UTU demo for e-learninng" should you wish to search for it in the Home-view in Moodle.