General Instructions

General Instructions

6. Having trouble logging in with an external account?


These instructions are for external accounts (not for University of Turku / utu-account). External account is an account which username starts with "local_". 

  • Use "External / Norssi account" login on top right corner of front page of Moodle https://moodle.utu.fi.
  • Copy your username and password with mouse from account email to username and password fields, so there will be no typing mistakes. 
  • Moodle works best with Firefox or Internet Explorer (IE) browser.
  • You can try to reset your password. See instructions here.
  • If these tips doesn't help you to log in Moodle, please contact helpdesk@utu.fi and tell what happens when you try to log in. Do you get some error message?